Refund Policy

Last Updated: [Date]

At [Your Brand Name], we are committed to providing you with high-quality linen suits and exceptional customer service. If for any reason you are not completely satisfied with your purchase, we are here to help. Please review our refund policy below.

1. Returns

Eligibility

To be eligible for a return, your item must be:

  • Unworn, unwashed, and in the same condition that you received it
  • Free of stains, odors, and damage
  • In the original packaging with all tags attached

Timeframe

You have 30 days from the date of delivery to return your item for a refund or exchange. After 30] days, we will not be able to offer you a refund or exchange.

2. Refund Process

How to Initiate a Return

To initiate a return, please contact our customer service team at [email protected] with your order number and reason for return. We will provide you with a return authorization and instructions on how to send your item back to us.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

3. Refunds

Inspection

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within [X] business days.

Partial Refunds

Partial refunds may be granted in the following situations:

  • Items returned with signs of use
  • Items not in their original condition, damaged, or missing parts for reasons not due to our error

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected].

5. Non-Returnable Items

Certain items are not eligible for return or exchange, including:

  • Gift cards
  • Final sale items
  • Custom or personalized orders

6. Late or Missing Refunds

If you haven’t received a refund within the specified timeframe, please follow these steps:

  1. Check your bank account again.
  2. Contact your credit card company; it may take some time before your refund is officially posted.
  3. Contact your bank; there is often some processing time before a refund is posted.

If you’ve done all of this and still have not received your refund, please contact us at [email protected].

7. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

8. Contact Us

If you have any questions about our refund policy, please contact us:

Email: [email protected]
Address: [Your Brand Name], 123 Linen Avenue, City, State, ZIP Code

Thank you for shopping with [Your Brand Name]. We appreciate your business and are dedicated to ensuring your satisfaction.